Frequently Asked Questions

Customers are required to pay 50% of the total invoice amount to secure the booking. The balance of the invoice amount is required to be paid in full no later than 7 days before the event date. Any bookings made less than 7 days before the event date will be required to make full payment to secure the booking. If payment of the deposit/ balance has not been received within the specified time, Pinoy Party Rentals reserves the right to cancel the booking.

If you cancel between one to four weeks of the event, a 25% of the deposit will be refunded. If you cancel your order less than 7 days of the event, there will be no refund of the deposit.

Yes, all rental items must be cleaned by the customer after use before being returned. If items are returned uncleaned, Pinoy Party Rentals will charge a cleaning fee of 25% of the total hire cost.

Yes. The price below includes delivery and collection from your event location.

Within a 20km radius of Pinoy Party Rentals Location – $80

Within the Auckland Region but outside the 20km up to 30km radius of Pinoy Party Rentals location – $100

Additional costs apply if outside of office hours, difficult access, i.e stairs, long distances from parking to your venue and/ or security issues. The above prices are a guide only, for pricing, please enquire.

Yes. Customers can change the event date at no additional charge, provided that Pinoy Party Rentals have the item(s) available on the new date and we’ve been notified of the changes at least five working days before the scheduled delivery.

If any equipment is damaged during the event, a fee will be charged to cover repair or replacement costs.

Early booking and payment of the deposit which is 50% of the total invoice amount will guarantee that you get the items and the date you need. We advise that you confirm your booking as soon as you can.